Safaricom warned its customers on Saturday to expect service interruption Today on Sunday for several hours due to planned system maintenance.
The maintenance is affecting millions of customers on its network.
The company said interruption will affect all airtime top-ups (including airtime top-up by M-Pesa), postpaid payments, all product purchases including data, voice and SMS bundles, all Bonga points including redemption balance transfers, airtime, data bundle, and SMS balance enquiries.
“We shall be carrying out planned system maintenance which we have designed to result in the least disruption to our customers,” said the company in a notice.
The disruption started at 2am and is expected to end at 8am.
“All calls, M-Pesa, internet and data, and SMS services shall remain available for the entire duration of maintenance,” said Safaricom.
We are sorry for any inconveniences.
In June, Safaricom had a four-day system maintenance that barred customers from forwarding and barring calls.
This comes days after Safaricom waived fees for M-Pesa transactions below Sh1,000 following the Covid-19